How to use saved replies in the inbox?

Saved replies allow you to create & save answers to common questions/frequently asked
questions, greetings, etc., to reply to your customer’s questions faster.

Create Saved replies

Click on the ‘Saved replies’ icon >> Click on ‘Add New’>> Add shortcut & message, then click Save.

View all Saved replies.

Type forward slash in the Inbox dialog box (/), and all saved replies will appear.