How to train your bot to respond to keywords
Keyword Automation in Botamation is a feature that allows you to trigger automated flows or actions when a user types specific words or phrases during a conversation with your chatbot.
However, for more advanced and natural interactions, we recommend using an AI Agent. AI Agents are better suited for handling business-related questions and providing accurate responses.
How to setup a keyword
Navigate to AI Smart Suite >> Keywords

On the next page, click the Add button. You will see a screen like the below image.

Automation Priority
When a user sends a message to your chatbot, the system follows this order to generate a response:
- Keywords
- OpenAI
- Claude AI
- Google GeminixAI
- DeepSeek
- Fallback Flow
The system will try each option in order until a response is successfully generated.
Example
If a user sends a message like “hello,” the system first checks if there is a matching keyword for “hello.”
If none of the AI models respond, the system uses the Fallback Flow as a last resort.
If no keyword is found, it tries to get a response from OpenAI.
If OpenAI is unavailable or fails, it moves on to Claude AI.
If that also fails, it tries Google Gemini, and so on.